Refund Policy

Scholr Services operates Scholr Pay as a technology-enabled fee payment platform that facilitates transactions between parents/guardians and educational institutions. This Refund Policy sets out the terms under which refunds may be requested and processed.

Please read this Policy carefully before initiating any transaction on the Platform.

This Policy applies to:

• Parents and guardians (Users) who pay school or institutional fees via the Platform
• Educational institutions (Institutions) that collect fees via the Platform

This Policy does not cover refunds arising from disputes between a User and an Institution regarding the underlying educational service (e.g., fee waiver, scholarship adjustments, withdrawal from school). Such matters are between the User and the Institution directly.

As a general rule, completed fee transactions are non-refundable once payment is successfully processed and settled to the Institution, because:

• Scholr Pay facilitates fee collection on behalf of the Institution; the fee itself belongs to the Institution.
• Convenience fees or platform service charges are consumed at the point of transaction and are non-refundable.

Users must verify all payment details — including student name, class, Institution, fee head, and amount — before confirming a transaction.

If your payment is debited but the transaction is not confirmed on the Platform, a refund will be initiated within:

• 5 business days for UPI transactions
• 7–10 business days for net banking and debit card transactions
• 7–10 business days for credit card transactions (actual credit depends on your card issuer)

Duplicate payments (same fee head paid twice in error) will be refunded after verification with the Institution.

If the Institution formally approves a refund — for example, in cases of student withdrawal before the academic term begins, overpayment, or fee revision — we will process the refund once we receive written confirmation from the Institution. The refund will be credited to the original payment source.

In the rare event of an error on our part (e.g., incorrect fee amount charged due to a Platform error), we will initiate a full refund within 5 business days of identifying the error.

To raise a refund request:

• Email info@scholr.in with subject line: "REFUND REQUEST – [Transaction ID]"
• Include: registered mobile number, student name, Institution name, transaction date, amount, and reason
• Or call +91 96995 13412 (Mon–Sat, 10:00 AM – 6:00 PM IST)

We will acknowledge your request within 1 business day and revert with a decision within 5 business days.

Once a refund is approved:

• UPI: 3–5 business days
• Net Banking: 5–7 business days
• Debit / Credit Card: 7–10 business days (credit subject to your card issuer's processing time)

Refunds are credited to the original payment instrument. We do not offer refunds via alternate payment methods.

Platform convenience fees and payment gateway charges are strictly non-refundable under all circumstances, including in cases of failed transactions where the bank did not settle the amount. If a failed transaction is refunded by the Payment Gateway, the convenience fee may be deducted from the refund amount depending on the gateway's policy.

Scholr Pay is a technology intermediary and is not a party to the fee agreement between Users and Institutions. If your dispute relates to:

• Incorrect fees charged by the Institution
• Fee waivers, scholarships, or discounts not applied
• Refunds following a school transfer or withdrawal mid-year

You must resolve these directly with the Institution. Scholr Pay may facilitate communication but cannot unilaterally override the Institution's fee policy.

If you initiate a chargeback with your bank without first contacting Scholr Pay, we reserve the right to suspend your account and flag the matter for investigation. Fraudulent chargebacks may be reported to relevant authorities.

We may update this Refund Policy from time to time. The latest version will always be available on our Platform. Continued use of the Platform constitutes your acceptance of the then-current Policy.