1. Introduction
Scholr Services ("we", "us", "our") operates the Scholr Pay platform (scholr.in). We are committed to protecting the privacy of all individuals who use our Platform — including parents, guardians, students, and educational institutions.
This Privacy Policy is compliant with the Information Technology Act, 2000, the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and applicable RBI guidelines on payment data.
2. Data We Collect
2.1 From Parents / Users
- Full name, email address, and mobile number
- Student name, class, roll number, and Institution details
- Payment instrument details (processed and tokenised by our Payment Gateway — we do not store card numbers)
- Transaction history and payment receipts
- Device information and IP address for security and fraud prevention
2.2 From Institutions
- Institution name, registration details, and authorised contact person details
- Bank account and settlement details for fee disbursement
- Student rosters and fee structures uploaded to the Platform
3. How We Use Your Data
- To process and confirm fee payment transactions
- To send transactional SMS/email notifications (payment confirmations, receipts, reminders)
- To enable Institutions to reconcile fee collections and generate reports
- To comply with applicable legal and regulatory obligations
- To prevent fraud, unauthorised access, and misuse of the Platform
- To improve Platform features and user experience through aggregated, anonymised analytics
4. Legal Basis for Processing
We process your personal data on the following bases:
- Performance of a contract — to deliver the fee payment services you have requested
- Legal obligation — to comply with RBI, TRAI (DLT), and IT Act requirements
- Legitimate interest — to maintain Platform security and prevent fraud
- Consent — for marketing communications, where applicable and separately obtained
5. SMS & Communications
Scholr Pay is registered on the DLT (Distributed Ledger Technology) platform as required by TRAI regulations. SMS communications use the registered Sender ID and approved content templates. You may opt out of non-transactional communications by contacting us at info@scholr.in.
6. Data Sharing
We do not sell your personal data. We may share it with:
- Payment Gateway partners — to process Transactions (they operate under their own privacy and security frameworks)
- Institutions — transaction and student fee data relevant to their registered students
- Government authorities / regulators — where required by law or court order
- Service providers — for hosting, analytics, and communication services, under strict confidentiality obligations
7. Data Retention
We retain personal data for as long as necessary to fulfil the purposes described in this Policy or as required by applicable law. Transaction records are retained for a minimum of 7 years for regulatory compliance. Upon account deletion, personal data is anonymised or deleted within 90 days, subject to any legal holds.
8. Data Security
We implement industry-standard security measures, including:
- SSL/TLS encryption for data in transit
- Access controls and audit logs for data access
- Payment data tokenisation — we do not store raw card details
- Regular security reviews and vulnerability assessments
If you suspect a data breach, please notify us immediately at info@scholr.in.
9. Your Rights
Under applicable Indian law, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Request deletion of your data (subject to legal retention requirements)
- Withdraw consent for non-mandatory communications
- Lodge a complaint with the relevant data protection authority
To exercise these rights, contact us at info@scholr.in with subject line: "DATA REQUEST – [Your Name]".
10. Cookies & Tracking
Our website may use cookies and similar technologies to improve user experience and gather analytics. You can control cookie settings through your browser. Essential cookies required for platform functionality cannot be disabled.
11. Children's Privacy
The Platform collects student information (name, class, roll number) solely for the purpose of fee attribution and reporting. This data is provided by Institutions or parents/guardians. We do not knowingly collect personal data directly from children under the age of 18.
12. Changes to This Policy
We may update this Privacy Policy periodically. The updated Policy will be posted on the Platform with a revised effective date. Material changes will be communicated via email or a Platform notice.
